Cookie Notice from 6 a.m. to 6 p.m., Monday through Sunday, Take Grailed to Small Claims Court if They Breached Your Rights. I might also add that when he purchased my product, he gave me the incorrect address so this guy has been a hassle from the very start. This buyer made a binding offer so i accepted it. For any arbitration initiated by Grailed, Grailed will pay all JAMS fees and costs. Cookie Notice We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Cookie Notice If you are unsure about an item, you can always message the seller and ask for more photos or information. We will investigate and work with you and the seller to resolve the issue. Technically speaking its Grailed policy that all sales are final, which means this is your policy also. I don't wanna be an asshole, but it was a binding offer so he was aware of buying it and now he is asking me for a refund, i would ship it anyway but im affraid of his negative feedback. For payments completed through means other than a Seller PayPal account, Grailed will refund the Buyer and then the Seller must reimburse Grailed. Off-Site Activity. Right to Share Other's User Content. You agree to first contact us and try to resolve the dispute with us informally. When I told him to relist, he said he wants the money now and wants to refund asap. Privacy Policy. Amscot Cash Advance Requirements?- How It Work. You also agree that the Grailed Parties will have control of the defense or settlement, at Grailed's sole option, of any Claims. If you dont ship on Grailed, you may be subject to a number of penalties, including but not limited to: -Your account may be suspended -You may be banned from the site -Your listings may be removed -You may be unable to leave feedback for the buyer -The buyer may be able to leave negative feedback for you In addition, if you dont ship on Grailed, the buyer may be entitled to a refund of their purchase price, plus shipping costs. Press J to jump to the feed. When User Content is authorized for sharing, we will clearly identify the User Content that you are authorized to share and the ways you may do so, usually by providing a "share" button. If you paid for something with PayPal and it didnt arrive, is different than expected, or you feel the seller ripped you off, you can start a dispute in the Resolution Center to get your money back. You agree that Grailed is not responsible for reporting, collection, or payment of any taxes on your behalf except for jurisdictions where Grailed is required to as a marketplace facilitator. What follows are some ground rules all Grailed users must agree to: If you have any questions about or suggestions to these Terms, please contact us at help@grailed.com. If things go really wrong, this is the process we will use to litigate the issue instead of going to court. Manage Settings Cookie Notice Please note that Grailed does not issue refunds for items that have been shipped. The colors of Products included in Product Listings may depend on the settings of your monitor or screen, and therefore the color of Products on your display may differ from the Products that you receive. Use of the word "including" will be interpreted to mean "including without limitation." If you received the payment via PayPal, you can also refund your buyer through PayPal directly, by following the steps below. users). If you need any additional help, please reach out to us at help@grailed.comand we'll help make sure that you don't lose out on this sale. Heres how to start a dispute: Log in to your PayPal account. Moreover, transactions conducted outside of the Services are not eligible for any protection provided by Grailed or the Grailed Purchase Protection (defined below). Main Menu Grailed is the largest peer-to-peer online marketplace for buying and selling menswear. If a seller does not have an eligible account connected to their. If Seller is not eligible for automatic debits, Seller is required to promptly repay Grailed for this amount and a debt will be created for the amount that Seller owes us for the refund. As far as I'm concerned, none of the reasons he has named above hold true as he should have known what to expect when he made the purchase. The failure of Grailed to exercise or enforce any right or provision of these Terms will not operate as a waiver of such right or provision. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Razer Inc. is a gaming hardware manufacturing company with a focus on personal computers and accessories for gamers. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Taxes. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Once you confirm, the offer will be canceled and the listing will be removed from your account. On occasion, Grailed may (in its sole discretion) aggregate Seller discounts and promote them through our websites, apps, and emails. Sellers' accounts located in jurisdictions that allow automatic debits, will be automatically debited by Grailed for the reimbursement amount. If you receive an offer, you can accept, counter, or decline that offer. Ill be returning the item go ahead but you wont get a refund lmao. The seller protection program is only applicable to transactions through the Services, through PayPal, or Grailed Payments. Arbitration of Disputes. Privacy Policy. PLEASE READ THE MANDATORY ARBITRATION PROVISION (TO THE EXTENT LEGALLY ALLOWED IN YOUR JURISDICTION) IN SECTION 20, WHICH REQUIRES THAT DISPUTES BE RESOLVED BY FINAL AND BINDING ARBITRATION ON AN INDIVIDUAL BASIS, NOT A CLASS-WIDE OR CONSOLIDATED BASIS. Click File a Claim and click Continue. Yes, you can cancel a Grailed offer. I hope not, TLDR : am i obligated to refund the buyer once they get the item just because they changed their mind on a binding offer. Grailed will then investigate the claim and issue a refund if the claim is found to be valid. ANY DISPUTE MUST BE FILED WITHIN ONE YEAR AFTER THE RELEVANT CLAIM AROSE; OTHERWISE, THE DISPUTE IS PERMANENTLY BARRED, WHICH MEANS THAT YOU AND GRAILED WILL NOT HAVE THE RIGHT TO ASSERT THE CLAIM. you are not obligated to refund the buyer, and if they chargeback or open a claim please contact us ( help@grailed.com) and we will make sure both you are protected and this user is spoken to and dealt with. Its not your fault and buyer doesnt deserve a refund. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. All you need to do is input your return address into your address book via the Settings page. Instead, for any Dispute that you have against the Company you agree to first contact Grailed and attempt to resolve the claim informally by sending a written notice of your claim ("Notice") to Grailed by email at legal@grailed.com. Non-binding offers are offers made through PayPal guest checkout, Stripe ("Grailed Payments"), or if both you and the Buyer are located in the E.U. The Grailed services, including the website located at www.grailed.com and the Grailed mobile apps (collectively, the "Services") are a marketplace where users can offer, sell, buy, and discover products ("Products"). If you are in any country other than the U.S., this applies if you are a business. In addition, this Section does not create any private right of action on the part of any third party or any reasonable expectation that the Services will not contain any content that is prohibited by such rules. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Thereafter, Grailed may offer Sellers the option to choose which third party payment processor (a "Payment Processor") to accept payments through. Close. International Buying and Selling. Returns may only be eligible if the seller's description inaccurately described the item in terms of authenticity, color, condition, fabric, and measurement. Grailed is a great place to sell men's wear. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Grailed is designed specifically for buying and selling menswear, meaning buyers can find a wider selection of items in this category. User account menu. Grailed will review your request and, if approved, process the refund within 3-5 business days. An example of data being processed may be a unique identifier stored in a cookie. The buyer sent me another message today and threatened me with, "Your account will be shut down." Dont worrysince our app does the heavy lifting, the process involves minimal intervention on your end. The Services are accessible to certain international Sellers and Buyers. Grailed is the one-stop destination for buying, selling and exploring menswear. Individual User Indemnity. Privacy Policy. You will then be asked to confirm that you want to cancel the offer. Press question mark to learn the rest of the keyboard shortcuts. As such, we each independently determine the purposes and means of processing Buyer data and therefore are not responsible for your use of Buyer data. The buyer disputed the payment on PayPal claiming the product was not as it was described and I responded to him with "I'm very sorry that it didn't work out for you but I do not accept returns. Enforcement of this Section is solely at Grailed's discretion. https://www.grailed.com/listings/36988517-fucking-awesome-x-streetwear-fa-embroidery-beanie-black-new. Initiating conversations regarding a Product purchase outside of the Services, completing purchases outside of the Services, and soliciting users to Grailed competitors or attempting to circumvent Grailed fees by completing transactions initiated on Grailed off-site, are considered off-site activities. Grailed has a consumer rating of 1.43 stars from 61 reviews indicating that most customers are generally dissatisfied with their purchases. Review the information and click Issue Refund. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. First, they use high-quality materials and shipping methods to ensure that your products arrive Proearners is a website dedicated to provide curated solutions to ecommerce consumers through our well-researched, and accurate information articles. The bank is currently processing your refund, You can expect this process to take three to five business days, Your money should already be in your PayPal balance or in your bank account, Your refund is sent, but the bank hasnt yet cleared the payment, You can expect this to take another three to five business days, You can expect to wait for another three to five business days until the money shows up in your account, Of course, you can always get in touch with. If you accept a non-binding offer, the Buyer must initiate fund transmission to you. Shipping. grailed buyer wants refund. For E.U. If the Seller is unwilling to return/ issue a refund for the Product, if you purchased through PayPal you may then contact PayPal to dispute a charge. Binding offers are all other offers. You can only use, This is a heads up that these Terms have a provision where you agree to resolve all disputes with, Unfortunately, we cannot control all user conduct on a marketplace like. Call Us Today! The consent submitted will only be used for data processing originating from this website. He paid and everything and i got the package ready to ship tomorrow but he hits me up claiming the pants look off ( they were purchased through farfetch and are 100% authentic ) and wants a refund or he says he will file a claim through paypal. If a buyer requests a refund on an item they purchased from you on Grailed, you are not required to provide one. However, we can say that Grailed is a safe and reliable platform to buy and sell designer clothing and accessories. Press J to jump to the feed. Sometimes items get sold before that can be reflected on our platform. Binding Offers - Binding offers means that a buyer is . As limited by the FAA, these Terms and the JAMS Rules, the arbitrator will have exclusive authority to make all procedural and substantive decisions regarding any Dispute and to grant any remedy that would otherwise be available in court, including the power to determine the question of arbitrability. There are definitely fakes on Grailed. Grailed. Occasionally, the Services will expressly allow you to share, your User Content and User Content of other users, for personal, non-commercial use, such as through your social network account, blog, or email. Grailed can assist you in filing a PayPal claim to secure a portion of your money or the entire sum if the item you bought didnt arrive, or its description doesnt match what you received in terms of: Before you start the PayPal claim process, you should get in touch with Graileds support team by filling out the contact form so they can investigate the matter and take action against the seller, if necessary. If you are entering into these Terms as an individual (non-business) user, to the fullest extent permitted by applicable law, you will indemnify, defend, and hold harmless the Grailed Parties from and against any Claims arising out of your violation, misappropriation, or infringement of any intellectual property or privacy rights of another. You may resell it if you'd like but Grailed authenticated the product and it was listed as it was described." If the seller doesnt resolve your problem, you can escalate the dispute to a claim. E.U. When scrolling through pages and pages of product, you're bound to come across some of the most coveted collabs and releases of the last few seasons. Process and Remedy. Time Limit on Dispute Filing. 11. eBay. Grailed will determine in its sole discretion whether to issue Seller a credit after an investigation. 512(c)(3) as well as the Grailed DMCA Copyright Policy for the requirements of a proper notification. By rejecting a modified term or permanently closing your account, you agree to arbitrate any disputes between you and Grailed in accordance with the provisions of this Section 20 as of the date you last accepted the Terms, including any changes made prior to your rejection. Buyer wants to refund? Prior to purchasing products from a Seller, you are advised to independently verify the applicable information and read any applicable Seller's sales, legal and privacy policies. Are you looking to sell your designer shoes, but not sure where to start? If we suspect you are doing bad things, we can report you to the payment processors. Still, there is a way to get your money back if youre dissatisfied with your purchase or if you didnt receive the item at all. He paid and everything and i got the package ready to ship tomorrow but he hits me up claiming the pants look off ( they were purchased through farfetch and are 100% authentic ) and wants a refund or he says he will file a claim through paypal. What should i do? In addition to the disclaimers listed in Section 15 below, you agree and acknowledge that with respect to any purchases of Products (a) the sale is solely between Buyer and Seller and Grailed is not a party, unless Grailed directly lists a Product Listing; (b) Buyers and Sellers are responsible for investigating and resolving disputes (including returns and refunds of any Products purchased); (c) Grailed is not and will not be responsible for the acts or omissions of any Payment Processors, including any failure or refusal by them to process a transaction; and (d) Grailed will not be liable for any unauthorized or failed transactions (Grailed's enablement of a transaction does not mean that a Buyer has sufficient funds, or that the transaction will be authorized or processed).
